Frequently Asked Questions
Everything you need to know about our magical home collection.
How long will it take for my order to ship?
Standard processing time for all home decor and ritual items is 3-5 business days. Once shipped, domestic delivery typically takes 2-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship our mystical wares worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country and package weight.
What is your return policy for home goods?
We offer a 30-day return policy for unused items in their original packaging. Please note that for safety reasons, used candles, herbs, and oils cannot be returned.
Are your candles and incense ethically sourced?
Absolutely. We take pride in sourcing sustainable, high-quality ingredients. Our candles are hand-poured using natural wax, and our herbs are ethically harvested.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive an automated email containing your tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.